Customer Service

**Essential Activities**
- Process all site's Sales Orders (SOs) received from Sales Representative.
- Follow up with US Warehouse on pending SOs to be picked up, together with new BOL's need to be received.
- Track carrier guides/tracking for orders shipped and received.
- Accurate documentation of each SO in SFIS.
- Maintain Inventory accuracy and report discrepancies.
- Create reports in a daily, weekly and monthly basis to management.
- Communicate internally with Quality team on every quality issue and provide resolution to customer.
- Engaging in active listening with callers, confirming and/or clarifying information and assists in the resolution of concerns.
- Program with Sales Rep on order's transfer based on priorities and requirements.
- Other duties as assigned.

**Qualifications**
- University graduate or equivalent, Technical Career also acceptable,
- Minimum of six months customer interaction work experience,
- Available to work flexible hours within operations schedule,
- Proficient in Microsoft Outlook and general computer software,
- Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally)
- Must be fluent in English (>85%)
- Strong customer service skills
- Ability to work well under pressure
- A team player able to work effectively in a team fostered multi-tasking environment.

**Job Type**: Temporary
Contract length: 4 months

**Salary**: $30,000.00 per month

Work Location: In person