.Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!Job DescriptionPOSITION SUMMARY:At Rockwell Automation, we connect the imaginations of people with the intelligence of machines to expand what is humanly possible, making the world more intelligent, more connected, and more productive.As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You will be responsible for the facilitation of order requests allowing Rockwell Automation to meet the urgent demands of our customers. Additionally, you will be focused on identifying process improvement opportunities and assisting in driving those opportunities to implementation.This position is located in Monterrey Manufacturing Center reporting to a Customer Care Supervisor.What you will be doing:Primary responsibility will be supporting customer and distributor ordersPartner with the Business Unit and Project Managers to manage backlogProactively identify possible issues impacting customer delivery dates and work with cross-functional teams to mitigate riskDeliver difficult messages and show empathy with all parties involved.Work with shipping facilities and couriers to track and expedite shipment requestsBe the customer advocate in the plants and with the rest of our operations organizationConstantly look for ways to improve the customer experience through process improvement and improved collaboration. Customer is key to the success in this role.Act as a subject matter expert on business systems used to process and support orders.Identify trends through analysis and escalate to the proper channel.Collaborate with Specialists and Business Process Owners to identify and develop best practices.Make critical decisions within RA policies balancing customer needs and RA costsWho we are looking for:You are customer-focused. You think and act from an outside-in perspective.You are willing to speak up, take risks, and try new things to improve the customer experience and strengthen the teamYou are ethical, thoughtful & optimistic.Experience building relationships with main partners for each assigned customer