Customer Service

Job DescriptionAnalysis of the customer releases, EDI 830,862,850, JIT /RAN'sTransmission of demand to production plants or external suppliers overseas.Track shipments in transit to Bosch Warehouse.Follow up in the internal KPI's as Inventory levels, Reduction Cost, Delivery Performance internal and External.Follow up 100 % about deliveries on time, ASN, System communication according customer expectations or rules (Example: Ford CMMS, DDL, etc.
)Create a Shipment plan according to customer demand and follow up with Bosch Warehouse team to ship on time.Acknowledge about ECR's, break points an SOP for new models or projects and coordinate with Bosch Warehouse team.QualificationsCareer of preference (IMA, LAE, International Business, Industrial Engineering)Acknowledge of Automotive Portals (Ford, STLA, GM, CAT, Honda and/or Cummins).Preference of 3 years' experience at Customer Service and Planning.Negotiation skills and facility to handle conversations with customers, English 90 %.TeamworkSAP (Modules of Planning and Customer Service)Proactive and oriented to support in special situation, work under pressure.