In Molex we drive innovation and excellence in the engineering of electronical interconnections including connectors of electrical cables and optical fibers among other products. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global technology company as a Customer Service Representative in our Guadalajara (Punto Sur) office, we'd like to talk with you!- This is an 8am - 5pm Monday to Friday position_**What will you do for Molex and your assigned customers?**- Use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned segment of our account base.- Support the Order Management Process, including pre-and post-order activities, like reviewing documents for accuracy, ensuring Molex minimum order quantities are met, pricing is correct, etc.- Collaborate with our partners in Sales to share information and present a unified message, ensuring value creation for both Molex and the customer.- Manage order changes in SAP system and compile data reports on schedule agreement activity from the SAP system.- Suggest opportunities to streamline or automate procedures related to your assigned activities and functions. Engage in a respectful challenge process where all ideas are valued.**What experience should you bring?****Requirements**:- Ability to speak English and Spanish fluently- Passion and knowledge to find solutions and give the best customer service- Ability working with Pivot tables and using V Lookup in Excel**What could put you ahead?**- SAP and/or Salesforce knowledge- Customer-facing experience handling inquiries in a B2B environment- Understanding of automotive or distribution industry- Bachelor's degreeTipo de puesto: Tiempo completo, Por tiempo indeterminadoHorario:- Lunes a viernes- Turno de 8 horas- Turno matutino- Turno mixtoPrestaciones:- Aumentos salariales- Caja de ahorro- Estacionamiento de la empresa- Estacionamiento gratuito- Opción a contrato indefinido- Seguro de gastos médicos- Seguro de gastos médicos mayores- Seguro dental- Seguro de vida- Servicio de comedor con descuento- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaExperiência:- customer service: 1 año (Obligatorio)Idioma:- Inglés avanzado (Obligatorio)