Customer Service

Our customer service representatives will receive incoming calls from online customers and retail shoppers, for assistance with inquiries on online purchases and retail support, order and/or tracking status, product inquiries, refunds, exchanges, basic troubleshooting for login issues and account information.**Responsibilities**:Process customer orders, returns, exchanges, etcUtilizes negotiaion and retention techniques while processing refundsPromote the brand and loyalty programMaintain an elevated conversation and exhibit genuine empathy when appropriate**What you will need**:Great English levelOutstanding written and verbal communication skills, great phone etiquette and elevated speechPrevious customer service, preferably in call center, and/or retail stores or related fieldsQuick learner with the ability to absorb extensive information of our different systems and of our brands history and productsMulti-tasker, organizational skills and detail orientedOutgoing and positive personalityCommon sense and reasoning skills to handle escalated callsTolerance to frustration**Salary**: $4,000 mxn Net weekly income (already including bonuses)**Benefits**: IMSS, Christmas Bonus (Aguinaldo), Vacations and 25% vacation premium**Régimen de trabajo**:Contrato a término indefinido**Salario**:Negociable**Jornada e Horario(s)**:Lun - Sáb06:00 - 18:00**Beneficios**:Otros