Customer Service

Required Profile:- FLEXIBLE PACKAGING MANUFACTURING EXPERIENCE- Degree in foreign trade or administration- 2 years of experience in a similar position.Knowledge and Skills Required:- English spoken and written- Monitoring the progress of orders and consulting with customers and sales when a problem or significant delay arises.- Ensure that orders are made in time and quantity requested and agreed with the customer.- Manage customer orders regarding the requested quantity, required date, committed date and actual date.- Inventory management of finished product, obsolete and materials in process.- Take the initiative and talk to the customer to negotiate the shipment of obsolete materials and to negotiate new orders.- Manage a VMI with the client and review it weekly.- Communicate customer priorities to planning.- Constantly evaluate policies and procedures to determine new and improved approaches to serve the client in the best possible way.- Propose improvements to internal or external operation to ensure excellence in customer service.- Negotiation skills- Leadership skills- Resilience ability.- SAP- Advanced Office (Excel)Benefits and salary:Competitive Salary (27,000 a 29,000)Law benefits & greater than the lawAdministrative schedule: 8:30 to 5:30 ( M - F)