We are looking for a Customer Service Representative, we are a manufacturing company dedicated to produce harnessThis position is primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, as well as establish and maintain an excellent working relationship with customers and co-workers.Essensial Duties:- Promptly process customer orders, manual and EDI (Electronic Data Interface) within 24 hours of receipt.- Respond to customer inquiries.- Expedite customer orders based on requirements.- Follow progress of orders through the plant in accordance with production schedules.- Anticipate delivery challenges and take appropriate correction action.- As required, contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages and vendor delivery promises.- Provide necessary follow-up with the customer and initiate correspondence.- Assist in resolving pricing / invoicing questions and complaints.- Analyze individual solutions and take appropriate action to insure the customer needs are met.- Access, update and maintain records for individual customer accounts.- Assist with the development and implementation of goals and plans of action consistent with management directives.
**Requirements**:- Excellent oral and written communication skills.- Outstanding organizational skills.- Ability to clearly present concepts to customers.- Must be self directed and highly motivated- Ability to multi-task in a fast paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.Tipo de puesto: Tiempo completoSueldo: $18,000.00 - $22,000.00 al mesBeneficios:- Vales de despensaIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencialFecha límite para postularse: 10/01/2025Fecha de inicio prevista: 13/01/2025