**Responsibilities**:- Build loads/set appointments in appropriate program (Plus, JDE).- Enter all necessary information to ensure data integrity.- Trace and trace for on time pickups and deliveries and update TMW or XPM times/SD comments.- Set pick-up and delivery appointments with warehouses.- Communicate with internal and external groups, especially on high priority loads and customers.- Proactively provide tracking updates to customers and warehouses.- Prioritize tracking and appointment setting based on time constraints and customer priority.- Provide directions for each new customer as they are entered in the system.- Build and maintain customer relationships and improve customer retention.- Acquire and retain knowledge of each customer's needs.- Assist customer with any special needs (trailer type, bracing, pads, etc.).- Effectively monitor all loads assigned.- Provide logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.- Maintain and further develop customer and warehouse relationships through daily communication.- Document all special service requirements of customers and warehouses.- Manage all unplanned accessorial charge issues related to the customer and related warehouses.- Represent the customer when working with contracted carriers.- Act as a representative of all contracted carriers.- Identify and communicate ways the company can continuously improve in its operations.- Assist in the development of new employees.- Execute CXR responsibilities when they are out of the office or unavailable.- Level II has the same duties listed above but is responsible for higher volume and higher profile customers and take a more active role in relationship management.**Experience**:- Sales, Marketing, or Customer Service experience preferred.- Experience in the transportation industry a plus.- Excellent written and verbal communication skills.- Experience working in a deadline driven environment.**Special Knowledge**:- Knowledge of Windows based software.- Proficient in English (technical and conversational) with a fluency level of 80% or higher.**Competencies and Abilities**:- Ability to work in stressful situations.- Ability to multitask required.- Attention to detail.- Ability to work well under stress and communicate professionally.**Education**:- Associate degree in related field or equivalent experience preferred. Equivalent years of experience are defined as one year of professional experience for each year of college requested.Tipo de puesto: Tiempo completoSueldo: $30,000.00 - $42,000.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor con descuento- Vales de despensaPago complementario:- Bono de asistencia- Bono de puntualidadTipo de jornada:- Lunes a viernesIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial