Customer Service Engineer Jr

.Job ID: 25960- Location: Cuautla, MX**Customer Service Engineer Jr.****Job ID**:25960**Location**:MX-MO-Cuautla-Vitesco II**Salary Classification**:SG 9**SHAPE TOMORROW WITH US.****JOIN US NOW.**Join **Vitesco Technologies**, a leading international developer and manufacturer of state-of-the-art powertrain technologies for sustainable mobility as **Customer Service Engineer**The world is changing, and it is in our hands to make a difference. We are determined to develop clean and sustainable mobility. We are committed to find new ways for leading technologies and systems. Our network culture and diverse, inclusive and equitable organization enables us to drive future innovations. With smart system solutions and components for electric, hybrid and internal combustion vehicles to make mobility clean, efficient and affordable. With headquarters in Regensburg, Germany. we employ almost 40,000 people at around at 50 locations worldwide.Our company values define on how we collaborate within our company:**Passionate**: We are dedicated to bring in our experience responsibly.**Partnering**: We work collaboratively and respectfully to reach shared success.**Pioneering**: Curiosity and courage inspire our daily work.**The Customer Service Engineer **monitors compliance with customer requirements such as PPAP, APQP, 8D, FA reports, among others, based on the regulations and standards of the automotive industry as well as internal or corporate procedures with the objective to comply with the key indicators reflected in the score cards of each of our clients. It is also involved in maintaining a good interdepartmental relationship and with its client(s), exercising effective communication.- Hi/Her main activities are:- Manage and follow up on Customer rejections and claims, properly maintaining both physical and electronic records based on the Customer rejection management directive to comply with the closing of the complaint in a timely manner, as well as communicate changes in the process in time. to signature to clients.- Prepare 8Ds reports. Validate and follow up on the containment, corrective and preventive actions defined in the 8Ds process. Ensure non-recurrence of problems found in the 8Ds process.- Participate in the preparation and submission of APQP & PPAP documentation for customer approval, for new releases and / or engineering level changes. Cooperates in the preparation of the gate reviews with the client.- Know (through official trainings) and ensure that the CSR of their client(s) are implemented and fulfilled in the Focus Factory (For example for: Chrysler CQI-14, GM QSB, FORD requirements for Q1, SREA, WERS, etc.)- Ensure that any change in the CSRs is communicated