WHAT DOES A Customer Service Executive DO?The Customer Service Representative (CSR) is responsible for ensuring the daily processing of orders that arrive automatically and are generated manually (Modern & Traditional Trade). They are also responsible for inventory allocation, as well as raising their hand in case of out-of-stock alerts to the Planning team. Maintains performance metrics through the use of standard processes and best practices. Being a facilitator, the CSR MX is expected to provide attention and service to the Commercial team and Bacardi's 3pl supplier (Solistica), in order to make the supply chain more efficient and help in the solution of situations and needs that arise in the operation.ABOUT YOUTo be successful in this role you will be a highly enthusiastic and action-oriented person with strong analytical and interpersonal skills, having consumer and customer in your heart.
You are skilled at consistently build deep and trusting partnership with external and internal customers, you can build relationships with other cultures and you can effectively communicate in English in a Global Company with multiple sources of product.
You are structured, focused and organized as you navigate multiple high priority tasks.
You are solution oriented with attention to detail, great listening skills and proactive approach to anticipating business needs.
You are willing to collaborate within large and complex combinations of customers, logistic variables, and work culture.
**Responsibilities**:
- RESPONSABILITIES
**Order Management & Logistics**
- Responsible for the Order Management execution process for the internal Mexico market.
- Assign and control purchase orders demand according to product availability.
- Ensure proper communication channels and process with the commercial teams to ensure the best service level for our clients.
- Provide visibility to the business on fulfilment of the day-to-day purchase orders received.
- Create and maintain a strong relationship with clients' operations counterpart.
- Generate strong process relationship with Logistics teams, find opportunities for cost efficiencies and anticipate order management business related issues.
**Commercial Coordination**
- Understand each clients' needs & characteristics in order to deliver with excellence.
- Collaborate cross functionally to define and contribute to Distribution Cost efficiency projects.
- Collaborate with sales and demand coordinator to obtain correct MOQs execution and delivery variables.
**Internal Controls**
- Execute controls in order to fulfil company's expectations and needs.
- Understand the importance and being able to transmit the learnings in legal matters for internal clients and suppliers.
Skills and Experience
- .You have 2+ years' experience in Customer Service or Order Management related activities.
- Order Management experience with modern trade clients and xdock delivery process.
- Bachelor's degree in Engineering, Administration, Business, Logistics or equivalent
- Language skills: Fluent English & Spanish
- Strong business understanding within sales, marketing, customer service and logistics.
- Proficient in Excel and working knowledge on SAP.
- Strong organizational skills, ability to multitask and attention to details.
- Ability to find effective ways of working within a matrix organization, and within a fast-changing environment.
- Strong communication and influence skills
- Creativity to solve supply chain issues and prevent from re-incidence.
Our culture
We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it's our own. We do the right thing for the business and we all take accountability for our work.
When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._
**_ U.S. applicants have rights under Federal Employment Laws_**_._
