Customer Service For The Manufacturing Industry

**Customer Service Representative**

**What you'll do**:

- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide "white glove service" to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Mangement
Acount follow up

**What you'll need**:

- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus
- Knowledge in CRM systems such as Sales-Force, Oracle, Microsoft Dynamics among others.

**Schedule**

**Monday - Friday from 7am till 5pm.**
- **Located in front of Plaza Sendero within Los Nogales industrial park**_
- **(Tijuana - Rosarito 2000 Corridor) **_
- **Or **_
- **Parque Industrial El Bajio, Los Olivos 6500-Int. 1-F, 21503 Tecate, B.C.**_

Tipo de puesto: Tiempo completo

Salario: $1.00 - $2.00 al mes

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial