Customer Service Lead / 3Pl

Full-time role for a Customer Service Lead /3PL in the San Diego Metropolitan Area or Tijuana Baja California area. ( It is Not a Call Center).

The Customer Service Lead is our founding member for customer support.

Tasked with overseeing daily customer support and operational support tasks, high customer satisfaction levels, and effective phone/ written etiquette.

Responsibilities include resolving customer service tickets + working cross function support with all departments to elevating the customer journey pre and post sale.
- Experience in Customer Service and Customer Experience enhancement
- Strong communication and interpersonal abilities.
- Ability to prioritize to resolve customer concerns and multitask effectively.
- Attention to detail and problem-solving skills.
- Knowledge of CRM systems and WMS systems.
- A background in logistics, e-commerce, or supply chain management is a plus

**Education**:

- Bachelor's degree in Logistics, International Business, Administration or related field
- English fluency required
- Strong Microsoft Office: Excel, Word and solution driven presentations required, QBR experience a plus.

Work environment: both office and on the floor operations, with flexibility to delve into different departments/ offices within the group as required.

Must be Tijuana Baja California Resident.

Tipo de puesto: Tiempo completo

Pago complementario:

- Bono de asistencia
- Bono de puntualidad

Tipo de jornada:

- Diurno

Idioma:

- Inglés Fluido Avanzado 90-95% (Deseable)

Lugar de trabajo: Empleo presencial