**Your Role**
Aptiv is seeking a Customer Service Lead to join our team in Linares, Nuevo León. In this role will manage client orders respecting established commitment dates, establishing a successful relationship with the internal team and external customers aimed at continuous improvement culture.
- Customer Service
- Review and meet established delivery deadlines with clients
- Communication with internal team and external customers
- Review customer placement orders
- Waterfall Analysis
- Release Coverage Coordination
- Main Coordinator for Customer Updates
- PF Control / CR Follow-UpPortals Monitoring / Follow-Up
- Escalation Process on Delivery Risks
- Idocs Process Follow-Up
- ASN Correct Transmission Follow-Up
- Debits Control & Follow-Up
**Your Background**
Key ingredients for succeeding in this role are your:
- Bachelor's degree in Mechatronics, Electronics or Industrial Engineering
- English Fluent
- Lives continues improvement culture
- Proven experience with automotive OEM customers
- Customer Portal's knowledge.
- Strong leadership guiding towards team success
- ERP-SAP Deep Knowledge
- Effective communications skills
- Deep understanding of PC&L functions
**Why join us?**
- **You can grow at Aptiv. **Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
- **You can have an impact **. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents
- **You have support **. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
**Your Benefits at Aptiv**:
- Compensation package, including Major Medical Insurance & Life Insurance
- Flexible Retirement Plan
- Learning, professional growth and development in a world recognized international environment
- Access to internal & external training, coaching & certifications
- Scholarships
- Recognition for innovation and excellence
- Opportunities to give back to the community
- Meaningful work that makes a difference in the world
- Tuition Reimbursement
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**Roles and Responsibilities - SPC**:
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.