Customer Service Leader

**Your role**- Responsible of kaizen & knowledge sharing to ensure Continuous Improvement throughout the process- Oversees Sales Order Management- Oversees customer service team electronic digital information (EDI) workflow process- Prepares and presents Global Demand Plan for short term.- Handling expedite requests from the Customer- Providing recovery dates for any schedules that will not ship on time- Coordinating transportation/logistics with shipping department and Customer- Oversees and Provides weekly and monthly components forecast of sales/Demand Plan- Direct interface with customer for expediting and order placement issues- Timely resolution of A/R disputes in e-receivables**Your background**- Proven track record within Customer Service, production planning and/or master production scheduling functions- Six Sigma Green Belt/Lean Expert or Black Belt Certified (preferred)- SAP experience preferred- Customer Specific Requirements from automobile industry desirable