DescripciónCustomer Service Management TraineeStarting at $34,200 pesos per monthMonterrey BranchCarr. Miguel Aleman KM #6Prologis Park ApodacaApodaca, NL 66627Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers alfill our promise of reliability.Training Hours:Mondayiday, 8:AM to 5 PMVarious shifts available with set schedules.Position ResponsibilitiesManage and lead a team of customer service reps on a daily basis.Participate in a rotational training program covering all aspects of customer service management.Set goals and provide mentoring / coaching.Perform monitoring on team members and proviedback.Audit department processes and identify arer improvement.Assist in the recruiting process ll customer service positions. Minimum RequirementsHigh school diploma or equivalent required. Bachelor's degree preferred.Bilingual (English / Spanish) -100% in both verbal and writtrms.Excel at verbal communications, listeninedback, delegatiostering teamwork and multi-tasking.Strong track record of customer-focused service and attention to detail.Prior leadership / management Importante empresa is a plus. BenefitsComplete insurance coverage that includes medical, dental, vision and more.Savinnd with employer match.Paid holidays and generous paid time off.Tuition Assistance Program that covers professional continuing education.Bonus programs that include annual performance, sales goals and profit sharing. About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We'remily-owned company knor incredible service, products and same-day shipping of our huge in-stock inventory. With over 8, employees across locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace.EEO/AA Employer/Vet/DisabledCategorías: Atención a clientes - Call CenterCall centerID:14843731Reportar Vacante