Customer Service Manager

Join Schneider Electric and power your career! General Description: This position is accountable for providing a high level of customer service for all customers, internal and external. Drives customerchargebacks, repairs, inventory control and/or information flows. Develops and executes systems or procedures to accurately and expeditiously handle all customer complaints, order entry, expediting, order processing. Manage marketing and demand forecast to determine optimum inventory stocking levels, determine causes that affect service levels. Responsible to determines production scheduling in the manufacturing facilities. Responsible ofthe process to be sure that all the customer will have answers on request about delivery dates, lead time, or other logistics topics. Responsibilities: Propose/challenge logistic process evolutions in order to improve the customer satisfaction, automate the order entry, expediting, order processing, editing, follow-up, spare part processing and/or shipping processes. Ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material. Responsible to provide satisfactory solutions to customers: related to Lead Times (LT) and Delivery Dates (DD). Manage marketing demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs at Distribution Services. Drives follow up and determine causes that affect service levels. Responsible with the Manufacturing Floor to provide the schedule production. Interface with Engineering, Purchasing, Accounting, to develop, implement, and drive systems to facilitate Production Scheduling, Coordinate and analyze business growth onproducts to balance the scheduling of new and existing product. Qualifications Requirements: Minimum of 6 Years of experience in the following areas: Solid experience in costumer service, schedule production, materials, supply chain. Advanced English Level Experience on SAP system. Knowledge of shipping and logistics, Manage and develop personnel Engineering Bachelors degree Schedule: Full-time
Req: 0090OM
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