Customer Service Manager

Job Description - Customer Service Manager (0090OM)Join Schneider Electric and power your career!General Description:This position is accountable for providing a high level of customer service for all customers, internal and external. Drives customer chargebacks, repairs, inventory control and/or information flows. Develops and executes systems or procedures to accurately and expeditiously handle all customer complaints, order entry, expediting, and order processing. Manages marketing and demand forecast to determine optimum inventory stocking levels and determines causes that affect service levels. Responsible for ensuring that all customers have answers to inquiries about delivery dates, lead time, or other logistics topics.Responsibilities:Propose/challenge logistic process evolutions to improve customer satisfaction, automate order entry, expediting, order processing, editing, follow-up, spare part processing, and/or shipping processes.Ensure prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs, and/or returned material.Provide satisfactory solutions to customers related to Lead Times (LT) and Delivery Dates (DD).Manage marketing demand forecast and backlog to determine optimum inventory levels and appropriate stocking programs at Distribution Services.Drive follow-up and determine causes that affect service levels.Collaborate with the Manufacturing Floor to provide the production schedule.Interface with Engineering, Purchasing, and Accounting to develop, implement, and drive systems to facilitate Production Scheduling.Coordinate and analyze business growth on products to balance the scheduling of new and existing products.Requirements:Minimum of 6 Years of experience in the following areas:Solid experience in customer service, schedule production, materials, and supply chain.#J-18808-Ljbffr