.Job Title:Customer Service ManagerSummary:As a Customer Service Manager, you will utilize your leadership and interpersonal skills to manage and develop a team of customer service professionals. You will oversee daily operations, monitor team performance, and implement strategies to improve customer satisfaction.You will motivate and inspire your team to deliver exceptional customer experiences. You will also develop and implement employee loyalty programs to foster a positive and productive work environment.Responsibilities Include:- Ensure the management, development, and monitoring of the Customer Service team for all Momentive values, strategies, and policies; - Ensure effective and efficient Order-to-Cash process to maximize efficiency and service level; - Coach & develop Customer Service Representatives to emphasize their customer focus, customer intimacy, and communication; - Manage specific issuesand alert the management of the associated business risks; - Monitor queues and backlog (distressed orders / holds/ Open Customer Claims ); - Act as the referent for the commercial organization: account Managers positions; - Execute business continuous improvement plans; - Pilot the activity using the Customer Service KPIs dashboard, monitor the team's performance, and communicate with the main stakeholders.- Ensure full SOX compliance and related policies / DOA-associated- Perform annual performance and salary reviews for their direct reportsQualifications: The following are _required _for the role- 10+ years' experience in customer service- Bachelor's degree or equivalent experience.- SAP SD module mastery- Fluent English language proficiency- Strong business acumen and strategic thinking- Excellent communication and presentation skills- Proven ability to build and maintain strong client relationships- Strong problem-solving and decision-making skills- Leadership and team management skills- Adaptability and resilience- Strong work ethic and attention to detailThe following is _preferred_ for the role- Experience in the chemical industryPlease submit an English version of your CV when applying.LI-NK1LI-HYBRIDWhat We Offer: At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. _#BePartoftheSolution_About Us:- Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space