Are you ready to take off your career with us?
Would you like to join a multicultural team and take on new challenges in MRO activities?If you are eager to show your skills as Customer Service Manager, check out this position and apply!TasksYour main tasks include, among others:Responsible for commercial processing & operational handling of the contract based on cost effectivenessIdentifies & manages revenue opportunitiesAdvises customers & pro-actively sells servicesResponsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIsIndependently manage the customer relationship at the operational level & ensure its ongoing developmentResponsible for first escalation level for process related issuesMonitor & support performanceCoordinate BU's within LHT & maintain an internal/external performance dialogCorrects cost booking & in time invoicingManaging LHT supply chain to meet customer requirements* Takeover of additional tasks when requiredRequirementsIf you want to take a new step in your career as Customer Service Manager, take a look at the following requirements:High school diploma/GED requiredBachelor´s degree desirableMore than 2 years of experience in MRO Customer Service requiredFluency in English & Spanish language requiredGerman language desirableMRO Customer Service & MRO repairs management knowledge requiredSAP, MAX / CSM Training knowledge desirableMS Office knowledge as userExcellent cost consciousnessExcellent detail orientationExcellent communication skillsExcellent problem solvingExcellent adaptabilityExcellent commitmentResponsible for budget, costs and revenue: influences up to USD 50,000Must possess a legal work permit in MexicoWillingness to travelManages constant time pressureManages high stress level* CV/Resume, Reference List & Recommendation Letters required* Company may provide relocation assistanceAbout Lufthansa Technik Component Services LLC.Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft.
With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers' aircraft fleets.
We are an internationally-licensed maintenance, production and development company.
With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services around aircraft technology.#J-18808-Ljbffr