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**1) GENERIC DESCRIPTION / GENERAL PURPOSE**Face to the customer, maintain relationships with Donaldson customers, receive purchase orders, confirm ship dates and coordinates all departments into the facility to meet customer requirements for Torit (USA) and Gas Turbine Systems.
**2) OBJECTIVES / FUNCTIONS**:**Define the position responsibilities.
****Measurement Criteria****Functions****Activities****1**:- Customer Satisfaction- Solve any issues or questions to customers regarding their orders (GTS, Torit)- Receive all questions from customers- Coordinate with appropriate departments or groups the answer to the customers- Ensure timely answers to the customer requests**2**:- On Time Delivery- Manage sales orders- Receipt and processing of sales orders into plant 105 (GTS, Torit)- Ensure all management is performed according customer defined process - Special focus on Holds management on Torit USA (GTS, Torit)- Update the customer on any issues or improvements made on their orders (GTS, Torit)- Coordinate with engineering any special requirements made by the customer and manage configuration changes needed to meet them (GTS, Torit)- Confirm shipping dates ( GTS, Torit)- Control and follow up orders approval process from customers (drawings related - when required) (Torit)**3**:- Customer Satisfaction- Corrective actions- Take corrective actions for problems in shipping, billing or related issues (GTS, Torit)**4**:- On Time Delivery- Shipping coordination- Coordinates with traffic department & the forwarder the shipment of the goods from Laredo to final destination (Torit)- Ensure proper freight charges are applied to the sales order and invoice (Torit)- Informs any special marking & shipping requirements made by the customer and ensures those special requirements are met (Torit)- Coordinates invoicing process and control on the virtual plant (Torit)- Ensures all finance information is executed and all orders are invoiced (Torit)**5**:- Return of material (Torit)- Coordinate and ensure that the material is returned to the plant.- Ensure the departments involved give a disposition of the goods- Update the customer with the disposition of the material and follow up so all the parts involved get the proper credit (Customer, 087 and 105), if applies