Customer Service Ocean

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are **Here to move.**

**Job Overview**

To be the main contact for SME and Network clients to serve, coordinate, and follow up on service orders with the different operational departments and Schenker offices/partners to report on the status of their shipments, as well as to identify and provide efficient solutions to deviations and complaints from clients and networks that arise during the shipping process to ensure the quality of service, development, and permanence of accounts in the company based on international regulations, procedures, and guidelines defined internally.

***In Freight Forwarding operations (Air or Sea), Customer Service Trainee Knowledge of port and airport logistics (loading-unloading maneuvers, transfers, confrontations, etc.). Problem solving and decision making in logistics processes. Basic handling of different types of merchandise (oversized, dangerous, refrigerated). Basic experience in understanding customer needs. **In case of internal promotion and failure to comply with the indicated time, the change must be justified by the supervisor and accepted by the next level of command.

**What you need to succeed (Qualifications, experience, skills, attributes)**

2-3 years of experience in similar position

English Advance

Bachelor Degree