Customer Service (Om) Representative

**CUSTOMER SERVICE (Order Management) Representative**

**Requirements**:

- Bachelor Degree in Logistics, Industrial Engineering, or related fields.
- 3 years of experience
- Bilingual 70 % minimum

**Professional Skills**:

- Receive customer Forecast by AM team or directly from customer portal, and share with the team.
- Work internally if the customer has an urgent requirement to expedite and avoid delays in the final destination.
- Prepare shipment process working with shipping and planning team to dispatch in time and shape.
- Manage daily communication by chat, mail or phone call with the customer to attend any concern.
- Manage daily communication by chat, mail or phone call with the customer to attend any concern.
- Present in daily/weekly meetings shipment plan, inventory status and shipment preparation status and highlight to right people if we face any system issue.
- Generate or convert external information files to make it easy to understand, compare and read and distribute to the internal team.
- Prepare importation process in case we need to return units to WMX to rework or fix, monitor process and ship it back to destination once ready.
- Prepare containment actions and risk plan if the material face a delay in the PD line, to inform customer and offer a solution to ship once ready.
- Work with the rest of the team to complete KPI and department goals.
- Prepare individual portion of shipment Hit Rate result to be present in managers meeting.
- Attend required trainings to improve skills.
- Support cycle count activities if needed.

**Personal Skills**:

- Responsible, work under pressure, problem solving skills, adaptability creativity, time manage, fast learning
- Data analysis, attention to detail, decision making, negotiation skills

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $1.00 - $2.00 al mes

Horario:

- Lunes a viernes
- Turno matutino

Prestaciones:

- Aumentos salariales
- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor con descuento
- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia

Lugar de trabajo: Empleo presencial