**CUSTOMER SERVICE (Order Management) Representative****Requirements**:- Bachelor Degree in Logistics, Industrial Engineering, or related fields.- 3 years of experience- Bilingual 70 % minimum**Professional Skills**:- Receive customer Forecast by AM team or directly from customer portal, and share with the team.- Work internally if the customer has an urgent requirement to expedite and avoid delays in the final destination.- Prepare shipment process working with shipping and planning team to dispatch in time and shape.- Manage daily communication by chat, mail or phone call with the customer to attend any concern.- Manage daily communication by chat, mail or phone call with the customer to attend any concern.- Present in daily/weekly meetings shipment plan, inventory status and shipment preparation status and highlight to right people if we face any system issue.- Generate or convert external information files to make it easy to understand, compare and read and distribute to the internal team.- Prepare importation process in case we need to return units to WMX to rework or fix, monitor process and ship it back to destination once ready.- Prepare containment actions and risk plan if the material face a delay in the PD line, to inform customer and offer a solution to ship once ready.- Work with the rest of the team to complete KPI and department goals.- Prepare individual portion of shipment Hit Rate result to be present in managers meeting.- Attend required trainings to improve skills.- Support cycle count activities if needed.**Personal Skills**:- Responsible, work under pressure, problem solving skills, adaptability creativity, time manage, fast learning- Data analysis, attention to detail, decision making, negotiation skillsTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: $1.00 - $2.00 al mesHorario:- Lunes a viernes- Turno matutinoPrestaciones:- Aumentos salariales- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor con descuento- Vales de despensaTipos de compensaciones:- Bono de asistenciaLugar de trabajo: Empleo presencial