Customer Service / Order Managmenet

1. Based on Specialized Technical Knowledge of the Company's Products (Goods and/or Services) acts as the Customer's contact regarding Billing, Warranty Services,2. Product Specifications as well as Scheduled Shipping and Shipping Information.3. Handles all inquiries from Customers performing extensive research and/or Coordinating with other Departments as required to obtain solutions.4. May Coordinate Product Shipments5. Formulates the required Reports6. Meets the Established Procedures and the Policies of the Organization.8. Follow up on expedited orders, plan along according to machine capacity and backlog analysis,9. Proactively Reports of Any product low Inventory levels (Based on Min-Max System), negotiating the best possible ship dates based on backlog.**Experience and Requirements**:- Professional Degree is a plus.- Fluent in English.- 3 to 5 years of experience in a similar position.- Ability to handle conflicts and service attitude is required.