Are you passionate about delivering exceptional customer service and optimizing processes? We're looking for a bilingual (English/Spanish) Customer Service & Process Optimization Coordinator to join our dynamic, forward-thinking team. This remote role offers an exciting opportunity to work directly with a leading U.S.Based company—all from the convenience and comfort of your home. If you have a strong blend of customer service acumen and process optimization expertise, we want to hear from you!**What You'll Do****Post-Production Workflow Management**:- Oversee post-production workflows, ensuring efficiency and strict adherence to deadlines.- Verify work orders for accuracy before initiating projects.- Conduct thorough quality control checks to ensure all job components meet company standards.- Assign and prioritize projects based on departmental workloads, ensuring timely delivery.- Facilitate cross-departmental communication, keeping everyone informed of priority projects, deadlines, and schedule changes.- Resolve scheduling conflicts by adjusting timelines in collaboration with all involved parties.- Ensure all client specifications are met, and final products are delivered on time.**Process Optimization**:- Support teams in defining and conceptualizing technology initiatives and information processes, ensuring alignment with business architecture and project management methodologies.- Identify areas for continuous improvement and implement solutions that drive operational efficiency.**What We're Looking For**- Proven experience in customer service management with strong analytical and critical thinking abilities.- A background in process optimization.- Familiarity with programming languages like Python is a plus, enabling you to drive continuous improvement initiatives.- Exceptional organizational skills, with the ability to manage multiple tasks and set priorities in a fast-paced environment.- Meticulous attention to detail and the ability to perform effectively under pressure.- Excellent communication and problem-solving skills in both English and Spanish.**Why Join Us?**- Work for a forward-thinking, U.S.Based company that values innovation and excellence.- Enjoy the flexibility of working remotely from home, balancing your professional and personal life while contributing to a global team.- Be part of a collaborative environment where your contributions directly impact our success.- Benefit from opportunities for professional growth and development within an industry-leading company.**Ready to Make an Impact?**Pay: $20,000.00 - $22,000.00 per monthWork Location: Remote