Customer Service & Production PlannerApply locations: Ramos Arizpe - Mexico
Time type: Full time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: January 24, 2025 (6 days left to apply)
Job requisition id: R2024-5296
Position Summary:
Represent BorgWarner ETTS and manage interactions with Customers to build strong customer relationships and maintain 100% On-time delivery and satisfaction.
Schedule product lines to meet demand while managing inventory levels and best use of production resources.
Responsibilities: Keep close communication with customers, follow all requirements and work with internal areas to maintain 100% Customer Delivery Rating for Production and for Service each month.Responsible for Customer demand integration & analysis as a basis for SAP production schedule generation (including service parts) while keeping optimal inventory levels for FG and sub-assemblies.Monitor production attainment and level production orders to achieve the best use of plant resources.Perform capacity analysis for the total customer demand horizon using SAP.
Based on this analysis, communicate to the plant the current capacity situation to make effective decisions about personnel, shifts, and crews.Customer releases accuracy assessment to elaborate the Customer Release file summary per month to be used as sales forecast basis.
Maintain sales forecast accuracy below 2% variance.Responsible for SAP sub-assembly and FG material master data (parametrization), new and current Customer info records maintenance, and Customer Sales Order/Purchase Order creation and parametrization into SAP.Responsible for following the production planning for any ramp-up for new programs and obsolescence procedure on time execution with Customers.Along with Packaging engineer, monitor and follow up Customer returnable racks and alternative racks and escalate in case an interruption in production is detected.
Audit the containers record into Customer Portals (if necessary).Update Procedures, Manuals & Risk Analysis in the quality system on a regular basis.Perform any Plant internal audits and participate in assigned plant Walk-through inspections.Participate in the Physical Count Process and contribute to Inventory discrepancy analysis.Job Profile: Proficient in English
Business Administration / Industrial Engineer or similar
Specialty desirable: Customer Service / Logistics / MRP / SAP
Experience: +1 year SAP (Modules PP/SD)
+2 years Customer Service / Production planning
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