.Customer Service Professional (w/ logistics experience)Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society.
Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
So, as we shape a more resourceful, less wasteful world, we build our careers too.If you are passionate about offering sustainable solutions for customers, this position is for you.Your missionA Customer Service Professional acts as the primary point of contact for customers regarding the status of their orders.
This role is crucial in ensuring a seamless customer experience by managing the order-to-cash process and contributing significantly to overall customer satisfaction.A customer support daily job includes:Your approach to organizing and planning the conversion of order quotes and placing purchase orders to the different production Alfa Laval factories across the world for key global customers (Order fulfillment, Ordering Equipment, Monitoring cost, Warehousing, Order Shipping, Customer Invoicing, control, and follow-up Inmex program).Your follow-up discipline to ensure that the purchase order is completed from the delivery of production to the dispatch of the item to its destination (order status, delivery date, purchase, control, and preparation of customer's shipping documents).Your communication skills to create and send to clients all the export documents necessary to complete the due process of nationalization for the items.Your customer focus orientation to inform the client of the "proof of delivery" to validate that the DOT was completed.Your Import coordination experience to ensure clear communication with logistics and review proper procedures.With your coaching and communication skills, you can create a great customer experience working with internal and external teams.You will be responsible for maintaining the traceability information of the order conversion, confirmation, order fulfillment/communication with clients, billing, and proof of delivery (POD) through the company's CRM.You will be responsible for billing as "ready to invoice" for all customers in the assigned sales division.Backlog, WIP maintenance, and claims administration experience are necessary to create a better customer experience.The profile that fits with these duties is:Bachelor's degree, ideally with specialization or background in International Commerce and/or Logistics.Knowledge of International transport processes