Customer Service (Remote)

Are you a flexible and customer-oriented individual, and possess a friendly, client-first attitude? We invite you to join our team!- **PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE FOR A CLIENT AS YOUR APPLICATION WILL BE REJECTED**:- **WEEKLY PAY | $5 PER HOUR****RESPONSIBILITIES**:- Introduce products via outbound calls by addressing customer needs, communicating value, and building trust with prospective clients.- Handle incoming and outgoing calls, offering information and assistance regarding, coverage issues, customer complaints, and general inquiries.- Provide recommendations to customers regarding new insurance policies, changes to existing policies and the claims process.- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.**REQUIREMENTS AND SKILLS**:- Minimum of one year experience in a customer-facing role handling calls, setting appointments, and providing customer support.- Proficiency in Spanish and/or experience in the insurance service industry is a definite PLUS- Excellent command of the English language and a collaborative team player.- Self-learner, proactive, and strong interpersonal skills.- Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.- USB noise-canceling headphones.- Internet speed of at least 50 Mbps, with backup power and internet.- Can work night shifts (Pacific Standard Time, USA).- Available to start immediately