.**About RS Group**Across the industrial design, manufacturing, and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.We are one team. We deliver brilliantly. We do the right thing. We make every day better.These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.Together, we can make great things happen. Aim for amazing and beyond.Global Shared Business Services supports customers in and outside of the business through centralization of support functions, process improvement, and service delivery. We work together, as a team, to ensure that business functions smoothly and customers are satisfied.**About the role****Role Purpose**The Customer Service Representative's core responsibility is to provide exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus at RS. The focus of the team is to add value, remove complexity in the process and ultimately free up time, enabling our Sales teams to develop and grow accounts. a sentence or two as a high-level summary of the overall role purpose.**Responsibilities**As a customer experience role model:- Championing a service excellence belief, striving to make work easy for our customers. Both internally and externally.- Ensuring orders are captured in line with our promise and to the highest quality standards- Resolving customer issues: both in the moment and working cross-functionally to close the loop and fix issues at root cause: through direct work or coordinating activity with other departments - regarding product issues, shipping problems, payment issues, and moreAs a Digital advocate:- Becoming experts in navigating our websites, understanding and promoting our value add services- Providing help and support to customers in their online journeys: providing assistance in finding products, understanding functionality and educating on the benefits of our digital servicesActing Commercially:- Providing quote information to customers based on system data (not independent judgment)