Customer Service Rep

**Main Responsibilities**:

- Acts as key contact for allocated customers for national and crossborder land transportation services
- Accepts and processes orders for handover to Operations
- Stays informed on shipment and exception status for allocated customers
- Proactively informs customer on shipment status and exceptions
- Passes on leads to Sales
- Handles customer inquiries
- Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
- Acts as first contact point for customer claims for notification and reception of claims and respective document collection

**Knowledge and Abilities**:
ü**Good knowledge for national and international land transportation service and business systems**

ü**Good knowledge of Customer Service processes and systems TMS**

ü**Ability to identify and meet customer needs in a pleasant and friendly manner**

ü**Excellent communication and interpersonal skills**

ü**Good telephone and E-mail skills**

ü**Commercial attitude**

ü**Fluent English**

**Our Location is Salinas Victoria Nuevo Leon, near Penal Apodaca, Rotative Schedule: 15:00 to 23:00, please contact us for more information 8117595137**

**23:00 to 7:00**

Tipo de puesto: Tiempo completo

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Rotativo
- Turno de 8 horas

Prestaciones:

- Caja de ahorro
- Estacionamiento de la empresa
- Servicio de comedor con descuento

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Una ubicación