.**_Customer Service Representative I_****P****osition****R****eports****T****o***:Designated Supervisor or Manager**P****osition directly supervises***:No one**Job division**:Customer Experience**O****ver-****T****ime****S****tatus***:Non-Exempt**P****urpose****O****f****P****osition***:To provide high-quality customer service and serve as liaison between the Company and its customers. Provides assistance will all customers' requests and inquiries, promotes company products and services, and performs a variety of administrative tasks related to customer service.**To fulfill this position successfully, an individual must be able to perform each essential function satisfactorily.****E****ssential*******F****unctions***:- Answers inbound telephone calls from current and potential customers within established service response time.- Provides administrative support to customers; checks on ship dates, offers information on all products, updates account information, and inputs call notes into the customer management system.- Promotes company products and services.- Assists customers in problem solving, planning, development, and execution of stated goals and objectives.- Researches and resolves simple customer complaints.- Provides customers, team members, dental technicians, and managers with accurate and complete information in a prompt and articulate manner.- Serves as a liaison between customer service department and all other internal corporate departments and divisions.- Complies with customer service policies and procedures including call center operational standards.- Processes orders and prepares necessary correspondence.- Provides service and assistance in a friendly and customer-service oriented manner to help ensure customer retention and satisfaction.- Completes all assigned tasks on customer service representative (CSR) personal and department worklist.- Maintains consistent professional relationship with Schedulers, Technical Advisors, and Shipping and Production staff.- Maintains automatic call distribution (ACD) availability to meet department standards.- Maintains error rate to meet department standards.- Maintains average call volume within department average; manages preparation time accordingly.- Establishes positive working relationships with internal and external customers by helping customers feel valued, appreciated, and involved in discussions and decisions.- Takes personal responsibility for customer service challenges, correcting them quickly and in a positive manner.- Seeks advice and input from Team Lead or Manager as needed.- Coordinates and performs a range of department support activities as needed.- Performs other related duties and projects as business needs require at direction of management.The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, subtract, or change the job functions