Customer Service Rep Not Call Center 4300 After Tax

This vacancy is in TIJUANA.The functions of the Customer Service Rep. is to be a link between the customer and our Company, making sure the value of customer, providing more a great experience,Focus is always assured while working with our sales and shipping teams to ensure time and efficiently in our delivery process to our clients.** This is not a Call Center, is a Distribution center > Not sales position<, it's a Customer service role, assisting customers through E-mail, Chat's & Phone, helping them with inquiries related to their orders, order process, order follow up, cancellation and troubleshoot.**To be working in site, this is not a remote or home office vacancy.RESPONSIBILITIESEnter customer orders (solve/get answers to ambiguities) in ERP / CRM softwareConfirm order shipping date, location, time for delivery, and other inquiries, regarding his order.Write proform invoicesCommunicate discrepancies with customer order (credit, MOQ, price, locations, number of products)Make sure orders are shipped; if not verify why and when it will ship.**REQUIREMENTS**:Bachelor's degree preferable, Unfinished ok, High school / Preparatoria - is a must.Experience in customer service (Industry preferable/ Call Center Acceptable 1 year)Good communication skills are needed for this position.Fluent in English is a requirement for this position (spoken / written).Computer skills requiredTipo de puesto: Tiempo completo, Por tiempo indeterminadoHorario:- Turno de 10 horasExperiência:- Customer services: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)