Customer Service Rep Not Call Center 4300 After Tax

This vacancy is in TIJUANA.** This is not a Call Center, is a Distribution center > Not sales position<, it's a Customer service role, assisting customers through E-mail, Chat's & Phone, helping them with inquiries related to their orders, order process, order follow up, cancellation and troubleshoot.**To be working in site, this is not a remote or home office vacancy.RESPONSIBILITIESEnter customer orders (solve/get answers to ambiguities) in ERP / CRM softwareConfirm order shipping date, location, time for delivery, and other inquiries, regarding his order.Write proform invoicesCommunicate discrepancies with customer order (credit, MOQ, price, locations, number of products)Make sure orders are shipped; if not verify why and when it will ship.**REQUIREMENTS**:Bachelor's degree preferable, Unfinished ok, High school / Preparatoria - is a must.Experience in customer service (Industry preferable/ Call Center Acceptable 1 year)Good communication skills are needed for this position.Fluent in English is a requirement for this position (spoken / written).Computer skills requiredSchedule - Monday to Friday.Tipo de puesto: Tiempo completoHorario:- Diurno- Lunes a viernes- Turno de 10 horasEducación:- Secundaria terminada (Deseable)Experiência:- Atención al cliente: 1 año (Deseable)Idioma:- Inglés (Deseable)