**OVERVIEW**:Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable. Also as a team member you will be of support to the team's needs and assist in data entry and order management.**PRINCIPAL RESPONSIBILITIES**:- Enter sales orders through the company's ERP system- Resolve customer Product / Order issues in a courteous and professional matter, both outbound and inbound- Serve as a first point of contact and escalate situations where you require support from Sales, Marketing, Manufacturing Plants, Finance and Carries- Process return goods requests, other service issues and any other adjustments for customers- Coordinates shipping requirements with distribution centers- Support on maintenance to the ERP System- Learn about technical aspects of our products- Think outside the box by proposing improvements to processes- Maintain work documents updated- Ability to provide excellent judgment in ambiguous situations and creative problem solving- Must meet and comply with department and company policies, procedures, objectives and regulations**MINIMUM QUALIFICATIONS**:- Excellent communication skills both written and verbal in English to communicate with external and internal customers, or other groups within the company in a professional way- 1 - 2 years' experience in the areas of customer service, technical support, order entry and perhaps inside sales for customer within the United States- Knowledgeable in MRP, ERP, EDI, CRM, Oracle, MS Office and e-commerce platforms- Must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends- Ability to work in extended periods on the telephone helping customers, including customer follow up- Initiative to identify issues and areas of need and implement solutions- Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)- Require a high school or technical degree- Coordinate sales effort with other departments- Ability to travel (Visa)**DESIRED QUALIFICATIONS**:- BS or BA degree in a technical or a related field- Possess working knowledge of Irrigation products, systems and customers.- Ability in working with high end technical troubleshooting support groups- Advanced computer skills- Leadership and project management skills- Able to work with Team objectives.Tipo de puesto: Tiempo completoSueldo: $1.00 - $2.00 al mesHorario:- Lunes a viernesExperiência:- Customer Service: 2 años (Obligatorio)Idioma:- Inglés (Obligatorio)
