Customer Service Represemtative

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains.
Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
**Job Purpose**:
Capture and disseminate the needs of the Clients through close contact with each one of them so that they are transformed into internal requirements, attended with quality and opportunity to achieve the satisfaction of the Client.
**Job Duties and Responsibilities**:
Ensure Customer Satisfaction

Communicate customer requirements to the entire organization

Coordinate activities related to the fulfillment of Client requirements

Keep the Client informed about the status of their requirements.
Carry out activities aimed at continuous improvement.
Implement processes and indicators to meet and improve the department's results.
Review Customers' systems on a daily basis to ensure production needs and process requirements are met.
Analyze customer demand.
Preparation of shipping programs

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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