We are seeking a dedicated, part-time customer service representative to join our team. You will be the first point of contact for customers who use our unique hardware product, which connects to TVs via HDMI and supports auto-play through HDMI-CEC technology. The device works in pass-through mode, allowing users to manage their TV source through our system easily. Our product also includes a web and mobile component, supporting various user types: caregivers, care receivers, and family members.Responsibilities:Assist new users with the correct installation of the hardwareGuide customers through product configuration and setupProvide introductory walkthroughs for new usersRespond to customer inquiries via Intercom (real-time chat and email) and phone supportTroubleshoot issues related to hardware, software, and user experienceHandle billing and account-related questionsCollaborate with internal teams to escalate and resolve complex issuesRequirements:Fluent in English (spoken and written)Previous customer service experience, preferably in tech or hardware-related productsComfortable handling real-time chat, email, and phone supportAbility to explain technical concepts clearly to non-technical usersStrong troubleshooting skills, particularly related to hardware, software, and network setupsPatient, empathetic, and detail-orientedBonus Skills:Familiarity with HDMI and TV setups, especially with HDMI-CEC technologyExperience with mobile and web-based platformsIf you're passionate about helping people and solving problems, we'd love to have you on board!Benefits:Christmas Bonus: 30 days, to be paid in DecemberMajor Medical Expense Insurance: Coverage up to $20,000,000.00 MXNMinor Medical Insurance: VRIM membership with special discounts on doctor's appointments and accident reimbursementsDental Insurance: Always smile with confidence!Life Insurance: (Death and MXN Disability)Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in MexicoCell Phone Reimbursement & Transportation SubsidyHybrid Scheme: Enjoy the best of both worlds, remote and in-office workMulticultural Exposure: Work with operations within Mexico and United StatesMezTal Internal Events: Strike a healthy balance between your professional and personal goalsExclusive Discounts: Benefits with different companies for being part of MezTalAcademic Agreements: Access to national universities and language schoolsCareer Growth: We will search the best conditions for progressing in your career#J-18808-Ljbffr