Customer Service Representative - Email, Phone, Chat

**About Us**
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients. Helpware is a better kind of outsourcing, one centered around People.

**What is this role about?**:
We are looking for passionate customer service adept individuals who can deliver personalized and memorable experiences for our clients and customers! Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service.

**What awaits you in this role**:

- Respond in a professional manner to customer concerns via ticketing-based software
- Strong time management and prioritization skills
- Excellent problem-solving and troubleshooting skills to determine proper issue resolution
- Effective written communication skills
- Attention to detail and dedication to the customer service experience
- Ability to quickly learn and employ new and existing workflows as business needs evolve
- Other tasks as necessary

**What we are looking for**:

- At least 1+ years of BPO experience preferably in customer service
- Outstanding verbal and written communication in business terms with external customers
- Capability to maintain the highest confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multitask and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Quick thinkers & able to adapt
- Courteous with customers
- Customer Service experience

**What we offer**:

- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More!_

**Our Client's Background**

AVISO DE PRIVACIDAD