Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.Job SummaryJob summary:- To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _Customer Service Representative _located in _Aguascalientes_._- Reporting to the _Program Manager_, _Customer Service Representative _role involves_ i_n charge of communicating with customers and deal with customer's inquiries._What a typical day looks like:- _ The General Manager will be accountable for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals including the Vision and Mission._- _ Review with planning and production to be aware of AR accounts._- _ Follow-up of deliveries with clients_- _ Communication with CFT to comply with previous and current production plans._- _ Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution._- _ Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customer's._- _ Interpret customer needs, recognize symptoms, causes and solutions._- _ Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed._- _ Demonstrate clear speaking and writing skills in English and minimize the use of jargon to best ensure customer comprehension._- _ In charge of tracking relevant metrics and drive action items based on results KPIs._The experience we're looking to add to our team:- _ Bachelor's Dregree._- _ Advance English._- _ ERP knowledge. BAAN (nice to have)_- _ Excellent verbal and written communication skills._- _ Strong interpersonal skills with the ability to work collaboratively across departments._- _ Ability to write reports, business correspondence, and procedure manuals._- _ Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers._What you'll receive for the great work you provide:- Competitive Salary.- Life & Medical insurance.- Christmas Bonus.- Food Coupons.- Saving Fund.XS65Job CategoryOperations**Required Skills**: Optional Skills: