**Hello Future Nomad!**At mydigitalnomads, we pride ourselves on being a dynamic global collective. Our team spans across continents, each member bringing their distinct expertise. We seamlessly connect businesses seeking a global edge with the vast world of digital nomads and remote professionals.**The Role at a Glance**:As a Customer Success Agent, you'll be dealing directly with our clients customers, ensuring they have a exceptional experience.This role demands a blend of technical know-how, impeccable communication skills, attention to detail and a knack for problem-solving.**Core Responsibilities**:- Be the go-to person for a diverse clientele.- Ensure top-tier customer service across all communication avenues.- Clearly grasp and convey customer concerns.- Consistently hit or exceed set KPIs and targets.- Build and nurture strong professional relationships internally and externally.- Address customer feedback with genuine understanding and professionalism.- Keep customers in the loop throughout the resolution journey.- Use structured troubleshooting methods and technical know-how to tackle customer issues.- Dive deep into and resolve complex inquiries.- Promptly escalate issues that need additional attention.- Regularly sync with line managers and team peers.- Spot and report recurring customer queries and quality concerns.- Advocate for training needs when spotted.**Secondary Responsibilities**:- Dedicate yourself to continuous professional development and skill enhancement.Essential Experience & Qualifications:- This is where we're particularly picky because we're looking for the best!_- Solid experience in a contact centre environment. We're after seasoned pros.- Proven ability to excel in a fast-paced setting.- Impeccable command over English, both spoken and written. If you're multilingual, that's a big bonus!**Conditions**:Role Type : Digital Nomad, Fully RemoteContract Type : Contractor / Freelancer (Not Direct Cyprus Hire)Rate Type : Day RateWorking Days : 5 Days per week on offer (5 from any 7)Working Hours : Based on identified needs, flexibleWellbeing Allowance : YesTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $800.00 - $1,150.00 al díaHorario:- Incluye fines de semana- Turno de 8 horasPrestaciones:- Apoyo para estudios- Vacaciones adicionales o permisos con goce de sueldoTipos de compensaciones:- Bono trimestralIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo remoto