.**Who We're Looking For**If our mission speaks to your heart, you could be the one we're searching for.As VivaRays 'Customer Care Representative', your role here is truly special. We're known for going above and beyond for our customers, treating them like our own family, and you're going to be the one maintaining and expanding this reputation.Your job is to serve anyone reaching out for support, help, or with a question about an issue while bringing a smile to their face, making their day brighter, and helping them feel truly seen, heard and cared for.Your mission is all about connection. Whether it's before they've made a purchase or after, you'll be there to guide, support, and cheer our customers on, helping them towards a healthier, happier self. And by the end of their interaction with you, you'll leave them in awe, inspired by the level of care and connection they felt while interacting with you. Think of yourself as a friend they haven't met yet, ready to offer a helping hand, share knowledge, and make their experience unforgettable.You are the HEALTHY light bringer!**Key Criteria/Requirements for the role**:- Proven record of 3-5 years of Customer Service experience.- Has at least 1 year of Sales background including upselling.- Has experience of at least 2 years using Shopify and CRM ticket systems such as Gorgias, Richpanel, Intercom, etc- Has a basic knowledge of Technical support or troubleshooting or showed interest in willingness to learn.- Has experience of google apps, productivity platforms such as ClickUP/Asana/Jira/etc, CRM, skype, slack, and demonstrated ability to organize files, documents, creating/updating reports, etc.- Experience in working 3PL warehouse, 3rd party providers, and carriers such as USPS, UPS, FedEx.- Familiar with payment gateways like Paypal, debit or credit card, Klarna (preferred)- Available between Monday to Friday 8:00-16:30 CST. (37.5 hours per week + 5 hours break time per week)- Advanced English.- You must have your own computer/laptop and access to high speed internet (min 30MBs).- Available for a long term Independent contractor agreement.To check inventory we are also using ShipHero.**What you will do**:Respond to live chatMaking phones calls when necessaryOutreach to people to leave us a reviewRespond to reviewsReviewing and auditing invoices from the optometry lab and fulfillment centerRespond to social media messages and commentsCoordinate returns & exchangesProvide support to sign up new affiliatesProvide support pre and post Roudy's podcast appearanceInfluencer outreach**Our Core Values**:Joining the VivaRays team means stepping into a world where living in rhythm with nature is the norm. Active listening, empathy, compassion, personal growth, and learning form the bedrock of our team culture