Customer Service Representative

Cypress Door & Glass LLC is a veteran-owned company that sells, installs, and services commercial storefront windows, curtain wall, commercial doors, and glass.We are hiring for a customer service rep to answer phones, book new work orders and offer support to our customers.- Take customer calls and provide accurate, satisfactory answers to their questions and concerns- De-escalate situations involving dissatisfied customers, offering assistance and support- Call clients and customers to inform them about schedules and job status.- Guide callers through troubleshooting, navigating the company site or using the products or services- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account itemsPay: $100.00 - $200.00 per hourExpected hours: 40 per weekWork Location: Remote