.Eaton's IS AER FMC division is currently seeking a Customer Service Representative. This position will be located at our Grand Rapids, MI facility.The Customer Service Representative (CSR) is responsible for coordinating across functional disciplines to achieve customer satisfaction. In this role, you will manage performance against customer requirements in accordance with contract obligations, terms and conditions. The Customer Service Representative also ensures timely and effective customer communications internally and externally to fulfill contract obligations, meeting quality, cost, and on-time delivery expectations. Additionally, the CSR will develop and maintain relationships that foster additional growth opportunities.The expected annual salary range for this role is $63,749.97 - $93,499.96 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What you'll do:Function as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility.Perform contract/purchase order reviews of all orders for customer requirements, to ensure orders are processed per negotiated requirements including importing and exporting requirements.Ensure orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment. Perform order entry demand alignment as required.Ensure that the customer's supplier web-based purchasing systems' requirements are being fulfilled. Interface with Associate Representative (i.E., Order Administration) to ensure customer requirements are met and completed. Interface with customer to mitigate exceptions to meeting customer requirements.Maintain a fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR.Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs.Support the internal activities of all departments involved in achieving customer commitments.Support in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton's policies, terms and conditions from proposal through shipment.Support Customer Metrics - Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility.Maintain a basic knowledge of FAA requirements for repair and PMA purchases and of CAS/TINA requirements.Assess current practices for continuous process improvements