Customer Service Representative

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.
The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.ResponsibilitiesAssists customers telephonically and non-telephonically with service and support issues.Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.Uses courteous and professional language.Works effectively in a team environment.Creates a win-win resolution to problems.Basic QualificationsAbility to produce quality and professional written correspondence with customers.Commitment to providing resolution to customer issues on the first contact.Strong English comprehension and a good command of grammar.Seniority levelAssociateEmployment typeFull-timeJob functionManufacturingIndustriesManufacturing#J-18808-Ljbffr