Customer Service Representative

Thales people architect identity management and data protection solutions at the heart of digital security.
Business and governments rely on us to bring trust to the billons of digital interactions they have with people.
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.
More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
**MAIN RESPONSIBILITIES**:

- To launch Sales Order into production, no Non Conformities
- To collect auditable documents for each PO
- To acknowledge PO to Customer 48 hours maximum
- To push to have executable orders
- To launch Sales Order into production according to Customers' requirements, no iCares with CS root cause
- To invoice POs with correct data
- Consistency of information: Backlog, Vista & PO Status
- Backlog reports for SalesOp & Sales Team
- To report forecast accuracy
- To report accurate figures for PBR forecast review

**REQUIREMENTS**:

- University Degree - Business Administration, International Relations,
- Fluent English
- Office, Excel, Outlook, PowerPoint, oracle (optional)
- Previous experience in similar position.
- Customer oriented, effective communication skills, patience, problem solving, empathy, negotiation skills, self-control, long term relationship developer to foster loyalty in Customers, responsiveness, etc