Customer Service Representative

Mechanical, chemical or related engineering engineer.
Excel management ADVANCED ENGLISH Advanced Microsoft.
Technical support for sales and quotes.
Knowledge of fluid mechanics.
Knowledge in metallurgy.
Receives customer requirements and generates a quote according to their needs.
• Manages special requirements in products quoted to the client.
• Performs Research, Calculation and product selection.
• Manage price escalations and delivery times in quotes.
• Performs product margin calculation and special orders.
• Determination of PED category.
• Validation of compliance with IBR if necessary.
• Coordinate internal technical support, necessary for special applications with the different departments (Quality, Engineering, Logistics, Purchasing, etc.).
• Analyze technical documents of standards, product application conditions and special requirements.
• Provide support to other application engineers and the sales channel on products with special requirements.
• Give support to the Order Entry team.
• Quote Projects, provide required documentation and follow up once the order has been entered.
• Processing customer orders/requests and ensuring requirements are met.