.Customer Service RepresentativeFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Guadalajara, North Campus.Reporting to the Operations Director, the Customer Service Representative role involves being in charge of communicating with customers and dealing with customer inquiries.What a typical day looks like:Appropriately utilize system applications and resources to accurately and effectively provide comprehensive and high-quality services for all customer needs.Handle inquiries, resolve customer problems and complaints with care and efficiency, ensuring one call resolution.Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources, or demanding customers.Interpret customer needs, recognize symptoms, causes, and solutions.Identify situations where the customer requires further explanation or training and effectively provide solutions as needed.Demonstrate clear speaking and writing skills in English, minimizing jargon to ensure customer comprehension.Track relevant metrics and drive action items based on results KPIs.Coordinate Order board, RMA, CMA, AR, OTD, Sales, and Export Process.Validate prices, incoterms, terms of payment, and agreements for SOX controls knowledge.Coordinate with the warehouse and logistics area of shipments following the shipping instructions requested by the customer.Correctly follow-up and coordinate with the different operational areas involved in the planning of production and delivery of FG of a project, helping the client in all their requisitions, exceeding their expectations.Monitor customer demand, reception of purchase orders, and coordinate with material and production control for the manufacture of the models requested as a priority by the customer.Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral, and Triangular Invoicing Process.Create CMF, MRF, and PQR.Involve in CFT, Operations, and customer meetings.The experience we're looking to add to our team:BA/BS or equivalent work experience.Experience in a similar position as CSR.Advanced English (spoken and written).Customer Service experience
