.**_OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!_****What We're Looking For...**- OEC Group is seeking an **Customer Service Representative **to join its **Local Operations **team! The position is based in **Guadalajara.**:- Applicants should be self-starters, detail oriented, comfortable with tight deadlines, and able to work and communicate well with other team members.- ** RESUME MUST BE IN ENGLISH****About OEC Group**Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.**About the Position**Essential Duties and Responsibilities include the following.- Validating and confirming all ocean/air shipment bookings.- Managing shipments from origin to destination to ensure customer satisfaction.- Building customer relationships and providing excellent customer service.- Excellent verbal and written communication skills.- Experience in the Freight Forwarding industry with knowledge of the rules and regulations.- Handle any special requests from customers.- Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.) experience.- Send new shipment bookings to customers.- Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer.- Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.**Work Schedule**GDL Office 8:00 am - 5:00 pm CST**Qualifications**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._- English communication skills (Basic-Intermediate)- Organized**Education & Experience**- Minimum 6 months experience**Salary**Starting salary is 17,000 gross monthly/**Perks & Benefits of OEC Group**- Law benefits**After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes**:- Medical Insurance Premium (Medical and Dental)- Vacation/Personal/Floating Days.- Annual performance review and opportunity for salary adjustment.- Annual bonus determined by overall performance.- Monthly food vouchers**Company Culture**OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players