Customer Service Representative

Overview:Process- Profile Name- Education- Experience- Certification if any- Skills Required- Roles and Responsibilities- Molina- Agents (Fresher)- High School / GED- Fresher- No- Good communication skills, mathematical ability, good analytical skills, typing speed of min 30 wpm with 90% accuracy- Ensure accurate resolution of transactions and process task as per SOP.- Collect all the information required to process a transaction- Process Health Insurance claims- Molina- Agents (Experienced)- High School / GED- 1 year- No- Good communication skills, mathematical ability, good analytical skills, typing speed of min 30 wpm with 90% accuracy- Ensure accurate resolution of transactions and process task as per SOP.- Collect all the information required to process a transaction- Process Health Insurance claims