.**Job Location**Silao, Guanajuato MX**Job Category**Customer Support**ABOUT US (AND OUR EXCITING FUTURE)**Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.Join us and become part of the power behind possible.ABOUT THE OPPORTUNITY**Position Summary**Completing sales order entry in the business system platform; actively tracks and monitors orders; manages inventory releases and replenishments; and resolves invoicing disputes and/or credits. This position interacts closely with external customers, demonstrating strong communication skills that translates to an exceptional service experience.**Key Duties And Responsibilities**- Ensures timely order entry and proactively manages order timelines for assigned account(s)- Proactively monitors open orders to advise key stakeholders of possible lead time challenges- Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives- Receives and responds to customer complaints and processes appropriate corrective actions- Supports pricing requests- Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory- Prepares and reviews required business reports- Supports continuous improvement initiativesEDUCATION / CERTIFICATIONS**Education Required**High School Diploma or Equivalent**Education Desired**High School Diploma or EquivalentSKILLS & EXPERIENCE**Work Experience Required**At least 4 years relevant experience required.ABOUT ORBIS CORPORATIONJoin ORBIS Corporation where we are all about the power behind possible! ORBIS believes there is a better way to optimize today's supply chains, with reusable packaging products and packaging management services. As the North American reusable packaging leader, we design and produce plastic reusable totes, bulk containers, pallets, and custom products, including protective interiors and metal racks. Our products help world-class food, beverage, automotive and consumer goods companies move their product faster, safer, and more cost-effectively. As a steward of sustainability, ORBIS is committed to driving the circular economy and a better world for future generations through environmentally friendly product design, sustainable operations, and recycled material usage