Customer Service Representative
Customer Service RepresentativeApply locations: Mexico, Queretaro
Time type: Full time
Posted on: Posted 30+ Days Ago
Job requisition id: R0073051
Our Seco culture All Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do.
For us, it's also clear that our diversities form an amazing foundation for achieving great results.
Visit our LinkedIn or Facebook to get to know us and our products further.
This role is the first interface to customers to provide world-class customer service to both existing and prospective customers.
MAIN RESPONSIBILITIES: Database Management: Updating the Customer database with information like delivery address, salesman code, email ids.Enquiry Handling: Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.Quotations: Together with field sales, decide on the most appropriate solution for a customer.
This can include contacting several suppliers, calculating prices, creating new products together with correct data and comparing delivery times.Order Management: Manage orders from the initial creation to invoicing, including external and internal orders, credits and invoices, cancellations, and other various tasks.
Searching for order information, escalation of issues and planning for future orders.Order Monitoring: Proactively reduce and prevent customer order delays with help from supporting systems like Power BI and similar solutions.Claim handling: Register the claim in Seco Application (Comflow) as per information received from customer or sales engineer or application engineers.Returns: Prepare relevant documents and process it in the ERP system in line with the global Return Policy.Local Warehousing: Stock-in the product in the ERP system, Pick and Pack orders and arrange to dispatch to respective customers.Procurement: Send enquiry, receive quotation and negotiate it with supplier.
Release the Purchase order, follow-up and ensure timely delivery.CRM: Manage the CRM tasks and cases with accuracy and within the SLA.Actively work to increase e-commerce business.Manage and develop existing business in line with customer segmentation, rules and procedures.Provides timely responses to bring about great customer experience.** Applicable in specific markets only
EDUCATION: Diploma/Bachelors in any field
EXPERIENCE: 2 - 6 years in a Customer Service environment.
OTHER: Office 365 Knowledge of any ERP system
Application: Interested?
Send your application no later than 25th November 2024.
Apply in Workday with a resume and a cover letter in English.
Contact information: For further information about this position, please contact the recruiting manager:
Fernanda Gonzalez - Customer Service Cluster Manager - South America
Or the HR Business Partner: Suparna Ray, ******
From our founding in Fagersta, Sweden, to today's global company, our business has always been made to measure, but built on trust.
Combining cutting-edge, precision tools with lasting, personal partnerships, we're a true people company helping our partners discover the future of the manufacturing industry.
We're proud to make for makers, invent for inventors, and partner with pioneers.
Propelling the future forward with our own obsession for innovation.
In short – if the right tool for the job exists, we'll deliver it.
If it doesn't, we'll create it.
We're also proud to put sustainability at the heart of everything we do, challenging perceptions of our industry, changing the process of manufacturing, and playing our own small part in shaping a brighter looking future.
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